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St. Luke's: Health System Uses CommonSpot To Manage Seven Hospital Websites
Company Overview
A PaperThin customer since 2003, St. Luke's Episcopal Health System (St. Luke’s) is a faith-based, non-profit organization with a unique commitment to patient care that delivers primary and tertiary healthcare to patients throughout the Houston metropolitan area and from around the world.
Ranked among the nation’s best hospitals by US News & World Report, St. Luke's believes that true healing involves the body, mind and spirit. The organization’s approach goes beyond religion, focusing on the healing aspects of spirituality and based on deeply held trust, love, caring, compassion, and respect for well-being and life.
Situation
St. Luke’s Web Center initially used the CommonSpot web content management system to manage its employee intranet. As the organization grew, it launched a total of seven separately managed websites.
Business Challenge
With so many independently-managed sites, St. Luke’s wanted to unify all on one Web content management system in order to: enable business users to take greater ownership of day-to-day content management; better manage its online brand; and to improve some of its websites which weren’t living up to the organization’s high standards.
The organization needed to implement a fresh new look and feel and roll it out across all websites. St. Luke’s needed to enable non-technical users to quickly and easily make changes to the website (without writing code) to improve productivity and alleviate the web administrator bottleneck.
Solution
St. Luke’s used CommonSpot’s scalable template architecture to drop in its new website design and easily extend that design template to new sites as they migrated to CommonSpot. With thousands of pages of website content to be migrated, St. Luke’s Web group enlisted the help of high school volunteers to migrate the content—demonstrating just how easy CommonSpot is to use.
In order to maintain brand consistency across all websites, the organization’s web center then locked in the new look and feel, and by leveraging CommonSpot’s extensive roles and permissions, enabled non-technical content contributors to easily manage content on those pages specific to their individual roles.
Benefits
St. Luke’s standardized the new look and feel across all websites—strengthening the overall brand. The organization changed the way content is managed, empowering business users to take control of the day-to-day management of content—eliminating the Web administrator bottleneck and improving productivity.